My Sprint phone

[Gn2Dlnd]

Took my ppc-6700 into the Sprint store yesterday because it kept shutting off. Was told that I was 3 software updates behind, and that I should go home and update the phone online. Did so today.

It completely reset my phone to factory settings! I have no contacts list anymore! I am pissed!

Customer service estimated a 20 minute wait to speak to an operator.

I hate Sprint.

If you have my phone number or e-mail, please call or text me so I can repopulate my phonebook.

[blueerica]

I hate Sprint, too.

[katiesue]

Just FYI - Verizon has a feature that's free if you do paperless billing. It synchs with your phone daily (or however often you make the setting) and updates your contacts to a website. You can add delete from your phone or on the website (easier to type). That way you always have a recent backup of what on your phone. And you can go online and make a hard paper printout too which is handy just in case.

Obviously this isn't going to help you now - and I don't know if Sprint has something similar.

[scaeagles]

I am very happy with Verizon. We've had them for about two years now - left Sprint, as a matter of fact, because we had gotten rather tired of them as well. Sucked paying all the start up fees to switch, but well worth it in the end.

I just got a new Blue Mint Chocolate, too. I don't like carrying tons of gadgets, so having a good quality MP3 player with my phone is a big plus for me.

[lizziebith]

Sprint has been billing me since May for long-distance service at an apartment I vacated that month (and service I canceled that month). I can never reach a real person to stop the billing. I have sent letters attempting to stop the billing. Still the bills come. I have other service, and THEY just laugh about the situation. All the providers are desperate for cashola methinks. My experiences with EVERY SINGLE ONE of my providers of various services this year (phones, banks, utilities, cable, DMV, airlines, etc. etc. etc.) have left me YEARS older. Customer service is dead in this country. And I think some folks are getting rich on that. :mad: