Dear Uncle Bear,

Well, in a word, yes. It’s too bad my White Paper had a minimum word count.

Love SusieAnn xxx

I've seen similar ideas out there (though I don't think there are any that are Disney related). Angie's List comes to mind, though that is subscription-based.

As it is, I'd recommend complaining at MiceChat except that the deafening roar of thousands of other posts defeats the purpose. I'm sure someone will make a forum for Disney complaints....

That's what MiceChat IS.

Yeah, I know. But again, useless, due to all the noise.

:) I'm sure there's a thread already. eer. I mean noise.

Today I had an interaction with a guest that was wonderful- to the point that he asked to speak to a supervisor before leaving my window. He then went to our Guest Relations, and wrote a nice note about myself and a few coworkers - and I received feedback from my immediate supervisor before I left work today.

But of course, I don't work for a Disney park.

But I'd also bet that Guest Relations there doesn't deal with anything near the volume of what amount to hand written message board posts that City Hall does. So the system gets the input it was designed for and produces the output it was designed for. It is a great system for that. But Disney's was clogged with input that meant for managers to take the time to write those notes, they first had to do what amounted to sifting for a few flakes of gold to find those comments. Everybody loses.

I don't think they've got the right solution, but it sounds to me like a stop gap attempt to just get people out of that mindset.

Maybe if they just move operations to Toon Town City Hall. That could go either way. I know a lot of APers who eye Toon Town as if it were the leading edge of the sands of the Sahara, so it would keep people away. On the other hand, that means that any that decided to brave it anyway are going to in really bad moods at having to walk into Toon Town.

GD, where are you getting the notion that the system at Disneyland is "bogged down?" That the pipeline was clogged with managers transcribing guest complaints to paper? Huh?

Where are you getting any of this stuff, and what makes you think this type of thing has anything to do with the Disney policy change ... which I'll say again ... according to Al's piece ... is for compensation liability issues.

Am i missing something in that article? In another article? I believe this whole business about ceasing intake because they were overwhelmed is merely assumption.

Oh, I know I don't have any inside info. I'm going on pure speculation and observation.

I've usually heard the system referred to as the "Guest Compliment" system. Which I've always assumed indicated the purpose for which it's designed. And I've seen too many other corporate systems that people try to use for purposes for which they were not designed do nothing but frustrate the people who designed the system AND the people who are now using it for something else. Suddenly, the people whose job it is to handle the system are doing something they never signed up for and things break down. The attitudes I've seen from the CM's I've heard refer to it, and from the guests that I've seen use it (including myself) just remind me a whole lot of attitudes I've seen before. On top of that, I've seen plenty a frustrated user of such a system try anything to get someone who has the right authority to shut it down. And that would include pointing out weird legal loopholes that it just might be exposing you to because they know that'll get the attention of people with influence. So it's possible for both my version AND Al's version to be equally true. Legal considerations being the official corporate reason, day-to-day frustration of the users being why the system was being scrutinized to begin with.

I agree, before i disappeared from there it was beginning to get a little loud on opinions and stuff for things rumored and such that positive opinions on current were getting drowned in a pool of negative opinions on stuff that may or may not occur, but then again most Disney Fan sites can get like that specifically.