YEAH BABY!!!!!!!!! Way to go, JWBear!!!!

I have a feeling that I'll have nothing but excellent service from Verizon from now on. My record is probably flagged somewhere... "Give him what he wants or he'll call the CEO again!!"

Oh my gosh! That rocks! YOU rock! Kick some booty!!

Ya know, as people in customer service know {which would be, Me}, you can help them or you can say you can't. I don't think they care how long you are left waiting on hold but I would imagine they are watched at how long they stay on the phone. So, pass the call as quick as possible.

Gawd, I am so impressed with you. :snap: :snap:

Holy Sh1t ! :eek:

God Bless American Corporations, huh?

I'll never complain about the 12 minute queues of my service providers again ! :blush:

I wasn't about to wait that long.

I needed you on my side during the great Cingular Debacle of 2002.

Needless to say, I'm not getting a sim card for this trip.

From the Verizon website:

Just don't forget that while waiting on hold for 45 minutes!

Link to Verizon Page "Meeting Customers' Needs"

Let me just take a moment to say that the landline and cellular divisions are completely separate entities. No way in hell anyone would be put through that sort of crap in the cell dept, at least not around here. I've heard some real horror stories about CS down there- is it that there are simply too many customers and not enough staffing?