I think the letter is good, and Name's revisions were very good. Go for it. :)

It just occured to me that you might want to check out Peter Greenberg, The Travel Detective (do a google search). He always has good tips on getting upgrades.

Somebody thought I should change the following:


Quote:
We will be staying at your property from March 23rd – March 27th, and it would mean so much to me if you could make it as special as it has been in the past at your other properties whether it is an upgrade to a suite or even access to club/concierge lounge. I know that with the reputation that the “W” has you will do whatever in your power you can to make sure we both have the time of our lives.



to something similar to this:


Quote:
We will be staying at your property from March 23rd – March 27th, and it would mean so much to us if you could make every effort to make this visit as special as our past stays at your other properties. The reputation of the “W” is that you will do whatever you can to make sure we both have the time of our lives and we very much look forward to enjoying all your property has to offer.

what do you think...keep what I had and ask directly, or beat around the bush and ask casually?

My thoughts are ask directly for what you want, but in a casual way....in essence, combine the two so its not pushy but politely ask for specifics. Let the manager know exactly what it is the hotel can do to make your stay special. They may say no to the big thing, but give you something smaller that will still make the trip a great one. In my opinion, there is nothing worse then vague answers when asked what can I do to make an experience the best. Just my 2 cents.

i agree w/ that, i am in the customer service business, and when i ask a customer what can i do for them, give me specifics, not just the answer of "do what you think is right", it is very hard for us to read your mind.

wee, there you go, pretend you were going to receive this letter next time you read it and ask yourself what is missing, or what is too much.

Just wanted to give an update, got an email today from boston:


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Dear Mr. Winner,

On behalf of Vera --------, our General Manager at The Westin Copley Place, we would be delighted to extend the "welcome wagon" to you and your wife for her first visit to Boston. We will certainly upgrade your room accommodation and ensure you are both very well looked after. Afterall, you are very valued Gold Members and we appreciate your loyalty to our hotels.

Please advise of your arrival time if possible so we can ensure your room is ready.

Kind regards,

Susan ------
Director of Rooms

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so far so good...I leave wed for ny, i will fill you on on what happens when i return :eek:

Way to go! :snap:

Sweet!! :cheers: