How are you supposed to leave compliments? If you leave verbal there is no guarantee the CM will remember to relay it. If you mail it in, and it mentions the visit it's returned to sender.

Don't worry too much.

I still have Al Lutz' email and phone # ;)

One false move & it'll end up on MiceChat/ or MiceAge.

If the CMs won't be getting compliments, they certainly won't be hearing about complaints either. I predict chaos. I predict unruly CMs who now have a blank check to Mickey thugs without fear of disciplinary repercussions.

Meh. People were overloading a system that was never designed to accomplish the goal that the guests were attempting to use it for. It's a system that was designed to get some feedback on individual job performance. That's it. The kind of feedback that I saw it used for, while may have been perfectly reasonable thoughts (I'm sure some of it had to be, right?), was nothing but off topic datapoints. So in the end all you had were managers annoyed that they were unable to sort out the feedback that would help them do their job, and guests getting increasingly frustrating at being ignored becuase they were, well, being ignored. Lose, lose.

I realize this is sarcasm, but there are companies going this direction.

I'm not happy with this Go-f yourself policy either. It's another example of growing mediocrity at Disney.

Are you mad at Disney or at our ridiculous legal system that gives credence to absurd complaints?

I see where Disney is coming from on a legal level,(which the legal system is a mess) but I still feel there isn't the same level of excellence there once was at the park. Tomorrowland for starters(that's a whole other subject)

Don't get me wrong, I have a good time at the park either way and don't nitpick the park apart when I am there.

I presume you can still send comments in an email? Or even write a letter if you need it to be on paper.

How many of our politicians are former lawyers?

Yep.

David Koenig also reported on this on August 1 on MP. You have to scroll down to the section called "Say What?" below the section on Universal.