Um, that's Yep on email, but NO on letters.


The freaky part is the teams of drones who will scan your letter for any mention of a Disney resort visit, then immediately close your letter and return it to you ... apparently with a form letter explaining their new policy.


Interesting about email. But how do you get an appropriate email address?


* * * * * *
BTW, the legal system is designed perfectly well to be rid of the nuisance suits this policy is designed to discourage. Disney can "demurrer" to each one of them, and the cases will be thrown out of court pretty quick. But that is something lawyers do, and lawyers charge for.

The human system is what's broken. But Disney has to deal with the current human system when it decides to charge each current human $100 to enter the parks. (One-Day Hopper just went up to $94.)

Telling your paying customers they can't complain or comment in writing is a poor way to respond to the current human system. It may be efficient, but it's insulting to your so-called "guests." Remember, Disney is supposed to treat its visitors as guests, not as customers. And this is a lame way to treat even your customers, much less your guests.

If every time you had your good friends over as guests to your home, and you had a tradition of having cards that say, "Please tell me what you thought of the meal so I can work on the recipe to make it even better," they left a written note telling you how much your curtains sucked and that you should go back to your old curtains, and then left another note pointing out the bit of baseboard in your bathroom with a chip on it, and then a note detailing why you're a horrible homeowner, etc. What kind of guests does that make them?

Yeah, but I don't charge my friends $70 per person to come see me. $94 if they go to both of my houses in the same day.

I don't charge my guests $70 to come to my house for the day, and they don't pay for the meal either. There is no line to jump in my pool that you have to wait an hour for and then only stay in for 3 minutes.

Ew. Don't agree with me. It gives me the shivers.

:D

I gave you the shivers the other night, too, and you liked it....oh, wait. That was a secret. Sorry.

I'm not arguing that there shouldn't be some outlet for the guests to give feedback. But the City Hall comments system was not that outlet. All anyone was doing was pissing off leads who wanted some idea of who their good employees were and who their bad employees were. No one was accomplishing any part of their goal on either side. The system had to go.

Really, they should just have continued the current system and trained the City Hall CMs to round file the comments that would be inappropriate for passing onward. And put a disclaimer on the comment card.

Then "CM Gustav did a [fantastic|horrible] job" comments can be passed on, "CM Gustav did a [fantastic|horrible] job and you should paint Mark Twain orange" comments can be redacted and passed on and "you should paint Mark Twain orange" comments can be shredded.

The customer leaves happy they got to vent their spleen, secure in the knowledge that nobody in power would ever see it (which I'm sure is the assumption even under the old system). And the pissed off customer has an outlet where they can go rather than taking it out on front line CMs out in the attractions/stores/restaurants.

The only difference this will really cause is that the City Hall CMs have to sit there and listen to the angry people and then probably send them away angrier.

So tell me, Mr. Delight ... what's the current system, and how does it not involve City Hall?. In fact, now it exclusively involves City Hall. That's the ONLY place you can register a comment of any kind ... you just can't do it in writing.


And Mr. Cricket already nailed your houseguest analogy. Disney charges extreme amounts of money to be their "guest," so taking away a guest's ability to submit a written comment about their experience is beyond rude.


You may not expect a written comment from your houseguests, but would a thank you card be unheard of? If they dared to write that your recipe for ghoulish goulash were too spicy, would you send it back unread?



And yes, Alex, I pity the poor City Hall CM who's going to listen to me vent EVERY SINGLE TIME I'M AT THE PARK until this policy is reversed.


Fortunately for them, that won't be often.

I know! I think Disney should just read the myriad of complaints that are written on MiceChat and use that for their complaint system.

Oh wait.