Hmm, I don't think I ever stopped to consider whether ISO was only for tech industry or not. I just kinda figured there'd be SOME form of similar standard, even before S.O. Something not from the legal world, but industry driven. Nevermind then.

I've never worked in an ISO corporation (I've never worked for a tech company though I've always worked in the tech side of them). There's an ISO standard for financial services but I've never heard of anybody using it.

Lani's company (tech) was ISO something certified but she's not sure if they still are because she hasn't seen it mentioned in a long time.

There are lots of ISO standards, but usually when people talk ISO certified they are referring to the ISO 9000 series which is a quality standard for primarily manufacturing companies. Often companies will require that their suppliers be ISO 9000 certified as a way of ensuring that their products are built with quality standards. Of course the reality of ISO 9000 is it's a process of documenting and tracking quality - so you can still make crap products and be ISO 9000 certified as long as you document everything properly.

I work in a manufacturing plant (in R&D), and all documentation to produce a product, and all development paperwork is considered legal. As such, no correction fluid is allowed (it's altering legal documents). And when a copy is made, it's stamped "COPY". When we are done with it shredding is the ONLY way to dispose of it.

But now that I think of it, a guest comment is from the outside, not part of daily operations, per se. And they don't manufacture a product. So the documentation is a different game. While they do provide a service, the main documentation they need to keep in tight control (other than financial of course) is in saftey.

But I agree with most here. Why throw out the good comments with bad? It's like saying "We know exactly what we are doing, and we don't need your feedback because, face it. We are Disney, and you are nobody."

Which is why I always thought of it as ultimately just an indicator (if woefully misguided) of whether a company can keep their sh*t together. Which is why I just kinda assumed it existed across all industries as that'd be the kind of thing an investor would want to have an indicator of, no matter the industry.

I'd be willing to be that stems from ISO standards, not legal. But it's of an equally pedantic nature so the two often get confused by over-zealous executives.

Depending what it is you are manufacturing, there may be other laws or regulations that apply - Pharmaceuticals for example.

All I worry about is, if I compliment a CM, do they really get that feedback... No, scratch that. I tell them to their face anyway, so THEY do get that feedback.

...but do their Managers/Leads really get it? I'd like to think so, but...

Stoat has a great fix ! I'll let him explain.

SusieAnn Krellingshaw, aged 11.5 of Arkansas, who is currently studying “Theme Park Law” at the Upper Arkansas Lower Primary School for the Mentally Under-Challenged has this to say about non-written feedback for organisations such as Disney.

"The whole ‘let's throw the baby out with the bath-water’ mentality is becoming endemic to the point of paranoia. The notion that feedback – both good and …ummm… less than good – will be passed to the appropriate people without alteration (aka The Chinese Whisper) is ludicrous in the extreme".

SusieAnn adds:

"Vested interest in passing on feedback accurately or otherwise will surely come into play, so as to make it purely unrealiable hearsay…and people will also just forget because they are thinking of the slumber party on Saturday at Cindy’s house".

She then goes on to describe the White Paper she put forward for her Term Project in Theme Park Law, in which she suggests a web portal for such companies that require feedback without the associated “Gold Digging” so often practiced by the Helpful.

"Just get them to click I Accept to a statement akin to an End User License Agreement (EULA) before they share their precious gems of wisdom”. Companies like Disney could have a few kiosk-like terminals in Town Hall that take The Helpful through the EULA and survey process”.

SusieAnn is looking forward to next term’s studies in “Browser-Based Feedback Kiosk Software Design” and “Integrated Circuit Fault Diagnostics for Quad-Layer Boards”.

So, what SusieAnn is saying is that Disney should install a web-based feedback system, at the park (in kiosks), and on their website, that would make people click to agree to a statement such as "Any suggestions I may make become the property of Disney and I relinquish all further claims to such ideas", (Or something similar), before they can submit ideas/feedback ?