Quote:
|
Originally Posted by Jughead P. Jones
A Calista Flockhart drumstick???
By far, the most creative line I've ever read! Good job! 
I'm currently working in retail, so I deal with horrible customer service all the time (as in the customers chew me out for things that I have absolutely no control over).
As a result, when I hang up my employee outfit and slip into my customer outfit, I tend to have more patience with customer service at other establishments, because, let's face it...I've been in their shoes, and I know that in some cases, if their customer service is less than stellar, it could be something that is out of their control. It happens. There are even a few cases where management has screwed up so royally, that they make everyone else try to cover for them. Again, not very comforting for the customers, but again, it's out of the employee's control (though I'd probably question the judgement calls of the manager. )
Though, I have to admit that I haven't set foot inside a certain clothing store because I was promptly told by the person manning the store that nothing would fit me even though I had only been in the store two minutes. Yeah, that's great...I come to look at your store, and you say that I'm not qualified to buy anything because of my size. HUH?? |
I agree. Bad customer service can often be traced to management limitations. Bad customer behavior is no one's fault but the customer's. When I was a waiter at Hamburger Hamlet in Beverly Hills years back, a lady in a booth left her briefcase in the aisle. I hurried by with a tray full of stuff, tripped over it and went flying. Her response was not, "I'm sorry. Are you okay?" It was, "What the hell! I am trying to conduct business here!"
In that vein, I spend a lot of time at the post office, and if post office counter workers are nuts, the customers are nuttier. The man I watched spend ten minutes trying to figure out why he couldn't mail a live chicken is just one example.