I went through phone hell with Time Warner recently when my internet connection stopped working. It went something like this:
I called and went through the menu system until I got to the tech support option...which gave me a busy signal. Called back, same thing. So, screw that, I called again and just hit 0 until it said it was giving me an operator...at which point I sat on hold for 20 minutes. I explained what had happened, she was unable to help with my issue, so she transfered me. I was on hold for another 10 minutes...when it cut me off.
So I called back, hit 0 again, sat on hold for 20 minutes again. I explained the situation, this person said, "Okay I'll transfer you." I said no you won't, get me a manager...okay, he said, and put me on hold.
10 minutes in...I got cut off!!
Now I'm pissed. I called
again (15 minutes of hold), this time I said walk over and get me a manager without putting me on hold. So a manager got on the line, I explained what was happening and I said, "Get me to customer support without putting me on hold." He said, "I can't" and immediately transfered me to hold before I could even say anything else.
I sat on hold for yet another 20 minutes. Sick of holding the phone to my ear, I had it on speaker phone. Now, this is where I almost cried. When someone finally picked up...I hit the wrong bloody button and hung up.
So I called
again (is that 5 times?). This time I tried my luck with the menu and it worked, so at least I only had to sit on hold once more. I finally got through to a tech support person. She said that their phone system had been having issues which is why I got the busy signal and why hold times were so long. She also was surprised at how the call center had handled it.
Now, here's the real kicker. What did I have to do to solve my issue? Push the "connect to internet" button on the cable modem. That's it.
First of all, why the
fvck would a cable modem have that button? What possible reason would I want to have a cable modem that's connected to the cable, but not actually connected?
Secondly, the tech support person told me that the very first person I got through to in the call center should have been able to tell me to do that and never should have had to transfer me in the first place.
2 hours. 2 freaking hours.