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To balance it out, I've not had anybody I know complain about their iPod (unlike actual Apple computers which seem to suffer an unusually high rate of hardware failures).
Here's what I like about mine:
From the moment I walked in the front door to the moment I had music on it was about 10 minutes.
But I'm also far from a power user since in the year I've owned mine it has probably seen about 50 hours of use.
As far as software issues go, keep in mind that if you want, you can wipe the native software off the iPod and install linux based stuff to run everything. I know several of my friends have done that and have the features and tweaks that they like best.
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