So sorry that you had to have such a bad day, Heidi.
And yes, after spending the last 6 months repeatedly explaining to the post office that no, I haven't moved, so they can stop sending mail back to the sender, I can say that I've had plenty of experience with people not listening.
I've been told it is my fault, that there is no problem, and that everything looks just fine, over and over, ad nauseum. Then, I will put a movie in my netflix queue, it will show that it has shipped, and a few days later, it will show that it has been returned to them. I've been down to the post office, I've talked with every supervisor, right on up to the postmaster's office, and even the department of consumer affairs, and I still can't get my mail.
So yes, I relate.
