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Whenever I take an order I let my customer know that we close at 5:30. This was especially true of yesterday, since we are closed until the day after Christmas. This chick comes in at 5:25 to pick up some chairs. she is dragging a guy with her, who immediatly heads to the bathroom.
This should have been an easy one, since I already processed the payment. All we had to do was print out the contract and send her around to have the chairs loaded.
Nope. She then decides that she wants linens for 2 tables. Not just any linens, but specialty linen overlays. These 2 tables would have cost her $80 to cover. However, we only had enough linens for 1 table. She said to forget it, and was pretty bitchy about it.
She knew we were now closed. Her pet idiot was still in the bathroom, where he was talking on his cell phone (one of the guys in the warehouse had heard him).
I handed her the contract and told her she needed to pull around to the side to have the chairs loaded. She said she had to wait for her friend. I told her again that we were closed and we needed to get the chairs loaded and she really needed to pull around to the side. She flat out refused to leave. I told her that I would tell her friend where she was, but that it was now 5:40 and we had been closed for 10 minutes and it was time for her to either get her chairs or load them herself.
She glared at me and went and pounded on the men's room dooor yealling that we were kicking them out.
By the time I clocked out it was 5:45.
Normally the owner, who was listening to this entire thing, would have been ticked with me for rushing a customer. He didn't say a word. I was totally professional and curteous about it. What I really wanted to say was, "Look Bitch, I told you we closed at 5:30. If you want he damn chairs then drive around. If not I will cancel your order. We don't need your $30 bad enough to cater to your Hummer driving attitude."
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