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Time Warner just basically fired their entire LA-based management team they've been so horrible. I recently spent almost 2 hours trying to get through to customer service, it was appalling. The main reason for the big shakeup are these horrible customer service stories. Hopefully the changes will actually make a difference, but I'm not holding my breath.
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'He who receives an idea from me, receives instruction himself without lessening mine; as he who lights his taper at mine, receives light without darkening me.'
-TJ
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