[katiesue]

Erica so sorry it's such a mess. I hate dealing with stuff like that. Especially when it shouldn't be such a hassle.

DirectTV customer service has driven me completely mad. I had one woman tell me she wouldn't transfer me to a supervisor period. Lovely. Because "it wouldn't matter anyway". The completely changing stories are maddening not to mention when they aren't listening to a word you're saying, or talk to you like you're a complete moron.