[blueerica]

I need to rephrase the above statement.

In the end, I would have felt like I'd wasted my time, though I wouldn't have been able to blame the friendly customer service person who at least transferred me to the manager. I don't know if I'd think the system was any less flawed, but hearing that "it wouldn't matter anyway" would make me feel like I didn't matter anyway, and that I was completely screwed from the get go.

That's what I meant to say.