Yes, but the question was ... how is it established that the guest smoked? Are there hidden cameras? Because hotel word vs. guest word battles are not very nice.
Where would the hotel get hotel word from anyway? Seems to me the Grand Cal policy encourages people to smoke in the rooms where they can't be seen by staff, and not on the balconies where they can be spied upon.
If smoke detectors is the answer ... what about the Suite my wedding couple is staying in this weekend that has a fireplace? If they snuggle (or more than that) in front of the hearth, are the GrandCal SmokePolice going to burst in on them at an inopportune moment?!?
