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I just finished listening to an old BBC interview from the opening of EuroDisney. The Brit interviewer was trying to get the French head of casting (his name eludes me) to admit that Disney trains their cast members to smile in a specific way. The Disney guy politely responded that no, they didn't tell them how to smile, but that they were all encouraged to smile (that's the Disney Way). The interviewer wouldn't let it go, and asked the question a couple of times.
What is it with Brits and smiles? Maybe it's their infamous lack of attention to dental hygiene (dental insurance plans are still atypical over there).
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"Give the public everything you can give them, keep the place as clean as you can keep it, keep it friendly" - Walt Disney
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