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Our salon is is like a co-op, where we all have our own stations and share in the phone answering duty. Sometimes we'll all be too busy to answer, in which case our voicemail picks up and regular clients know that we will call them back as soon as we are not busy. Every now and again, someone will call, hang up, call back, etc,- exactly as JW described. When we finally do answer, it's always a client who tries to laugh it off by saying they knew they'd wear us down if they called often enough. I want to reach through the phone line and rip out their tongues when they pull this. It's never an emergency, just someone being an asshole.
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