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You know, it's funny... they go to so much trouble during training to try and teach CMs that the way they say things matters, but since it's done in the "serving guests with disabilities" video, I guess the trainers turn the video on, and the new hires turn their brains off.
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"It is useless for sheep to pass a resolution in favor of vegetarianism while wolves remain of a different opinion." -- William Randolph Inge
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