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It depends on the voice inflection.
I've stayed at the GC a few times. To me it looks like most of the people staying there are two parents with a child or two. This is unscientific, of course, just what I've seen. When we've stayed there, we have had trouble getting rooms with bunk beds because they usually are all gone.
Did the CM say "well, this is a FAMILY hotel and most people want 2 queen beds", or did he say well, this is a family hotel and most people want 2 queen beds"? Did your friends hear the inflection because they expect to encounter a certain reaction?
I don't think the wording was that poor at all. It comes down to the voice inflection. And I think we live in a society where people are overly sensitive and look for reasons to be offended.
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