Quote:
Originally Posted by Ghoulish Delight
If 75% of their guests are families with more than 2 people occupying a room, then it certainly is a family hotel. And if that's the case, they certainly would have proportionately fewer rooms with 1 king bed as that's not what the bulk of their guests want.
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Most hotel rooms do have double beds, regardless if they are for family or not. Couples travel together, older families. Groups of people. To help share the cost.
I am taking the comment of 'families' to mean, people with children. See, infliction is a big thing! I took it this way. I don't see the hotel as being a primarily kid friendly place.
But, the comment about how it should not have been said at all is the point. A simple 'Let me see what I can do....' is all that was needed. And, to try and make it right. Some of the desk clerks there that I've dealt with have a lot of attitude, like they are holding the keys to Oz or something.
And, Morri is probably right about the training, watching a video isn't enough. If they even watch.