[BarTopDancer]

I've read and reread this thread. I held off on posting until I could think more about it.

SCA hit it right on the head. It's all about inflection. Not being there we have no idea if it was said in such a way that implied the couple was not really welcome. What matters here is that the couple felt that way. Oversensitive or not, the wording used by the employee was a poor choice. But really, for all they know, the employee was gay. It's Disney after all.

Room requests are just that. Requests. Unless they paid more for it. Then it becomes an issue of paying for and not receiving a service. Should the CM have done more? Maybe. It would have been nice, but should it have been expected? Not really. They should have gotten the room that they paid for.

And I think that where you work is the coffee and tea that you begin to prefer. You prefer the methods that they use because you learn what they tell you. Starbucks will tell you why their coffee is better and their methods are better than Peets. Peets will do the same for Starbucks. I think I make damn good coffee and that Starbucks and Peets taste about the same. I'll drink either and won't sit there and make a fuss about how much xyz sucks. But in the end I prefer where I worked (which is a coffee cart) and private coffee houses (gypsy, coffee que, Natales) over corporate stores.