So someone from IT came down earlier this morning to do something to this computer (which is not mine, because I'm filling in on the front desk for the manager who's got jury duty). And, naturally, "doing something" on the computer necessitates a restart. Well, that's all fine and dandy save for the fact that I don't know the mgr's password to get back into her computer!
Ended up having to start the puter in safe mode, create a new user account, and restart in regular mode, using the new user account.
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