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Old 07-09-2007, 04:01 PM   #1
Morrigoon
I throw stones at houses
 
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How do you solve too many customer complaints? - Sprint "fires" bad customers

There are two approaches to improving your customer service score: you can actually improve your customer service, or you can cease doing business with people who complain:

http://articles.moneycentral.msn.com...Customers.aspx

Way to step up to the plate, Sprint!
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