[Betty]

Spring sucks!

I handle the cell phone account for our office (one of my many duties is approving bills since I have a knack for spotting errors... aka: actually read the bill and make sure we got what we're paying for) and we have both Nextel and Spring.

THey are the same company because they've merged - only their not.

Different phone numbers, account numbers, bills. Different shipping methods.

Nextel is right on top of things. I order them. They arrive. If there's ever a rare problem, it's taken care of immediately.

Sprint has problems with orders yet waits for the customer to call, wondering where their order is before they even attempt to solve the problem. From there, it involves more follow up phone calls on the customer's part because Sprint does not call back after saying they will. When the customer calls back they find that their order is now placed - but with todays date even though by this time at least a week has passed. And they've either shipped it the slowest way known where it will take 5-7 business days to receive, or they overnight it but at the customer's expense because it's their fault or something.

Yes. Personal experience. Not once. But twice just like that. Not to mention all the other lame things like sending a box of wireless cards, half set up, half not. Sending a card that was not on our account, and seems to be some "phantom" card that isn't in the system. with no record I ever called and even ordered a card. which I now have to send back and wait for a new card that I really need to check out to an employee.

Sprint is as bad as Verizon is. Since the DMV now has appointments, I think they might be easier to deal with. Give them a run for their money anyway.