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Holy Cathode Ray Tube, Batman!
This is so seriously wrong and I applaud your patience and they should pay you for all your time and trouble.
Seriously, when did it become good customer service to route all service calls through a call center in India? If it does not fit in their script, it's impossible to get even the most simple assistance.
Cobble together all your reports to LoT, print them out and send them to all the officers of Circuit City and tell them this is extactly why their failing and you've alerted everyone you come into contact with to never darken their door.
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Be yourself; everyone else is already taken. - Oscar Wilde
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