Thread: How do you solve too many customer complaints? - Sprint "fires" bad customers
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Old 07-11-2007, 05:28 PM   #24
Kevy Baby
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Quote:
Originally Posted by RStar View Post
The article in the Register quoted an average of 40-50 calls made to customer support each month from the people they cancelled! Yikes, if I made that many calls- I'd fire that company, not the other way around! I can't emagine make one or two calls per day to any company and stay with them!!
Hey, that sounds familiar:

Quote:
Originally Posted by Kevy Baby View Post
I don't fault Sprint for this action. I think it is about time that companies stand up to money losing PITA's.

From a different article:
Quote:
The No. 3 U.S. wireless provider, with 53 million customers, said today that it started sending service termination letters on June 25. Sprint said the cancellations involved 1,000 to 1,200 customers who had collectively called the company about 40,000 times per month.
That means that these customers called in on average 33 times per month!

Since this amount represents about 1 customer out of every 50,000 (or approximately .0023% of their customer base), I think it is a smart move.
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