[BarTopDancer]

Dear Cox,

I realize that you guys make money on professional installation, but just because I don't need someone to come in and plug the coax into the modem and the modem into the computer doesn't mean you can screw with my service and not turn it on properly so you can charge me for a "professional install" because "self-installations are not guaranteed to work". This is the second time your tech has not turned on the service properly and the second time I have had to argue with you to get the service I am paying for. Rest assured, I am looking into alternatives to dealing with the lack of service you provide.