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WTF? I, of course, did not see Ellen's display of whatever emotion on TV ... but since I suspect the agency's staunch upholding of the contract was tied in to Ellen's celebrity (not to mention it being the only way it could have found out about the OMG transgretion of the century) ... it's only fair game that Ellen use her very bully pulpit to decry such a cold-hearted bureaucratic reaction, and hopefully force a reversal through public outcry and p.r. embarrassment.
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