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Originally Posted by Chernabog
Not fair at all. It costs Time Warner next to zero for people that go over TW's imposed limit. This is just a way for TW to eke every last penny out of their customers.
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If a small percentage of users are causing network demands to outpace their infrastructure, then it can cost them quite a bit, either in the cost of upgrading the network or in the cost of losing customers due to poor network performance. If, as they are stating, they are trying to curb only the heaviest of users (i.e. which would pretty much be people who have their computers doing nothing but downloading movies all day), it makes perfect sense. I don't necessarily have faith that that's all it will effect, but I can certainly see practical business reasons to do it.
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Currently I annoyed with them because I paid a cable bill for two months in full on 12/29. Zero balance on the account. January bill comes, and has an extra charge for a late fee, back-date posted 12/22. How obnoxious is that?!? And yes, there was a late fee on the December bill too. So basically they charged double late fees. But who the hell wants to sit on the phone for an hour with their billing? Might as well pay it.
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Have you tried? As I posted elsewhere, my most reason CS experience with Time Warner was a 180 degree turnaround from their sh*ttiness of the past.