Quote:
Originally Posted by MickeyLumbo
^^^ i agree.
i once experienced a similar scenario. ( except it was a Guest, accusing me of "bait-n-switch" ). i took several minutes of vulgarity, but, happily stood my ground.
when threatened with being reported to Guest Relations, i helpfully suggested that would get no results... i offered the best thing to do was to report me to the Governor and Michael Eisner. The Guest promised they would do just that. being in the spirit of full service, i provided the phone numbers, snail mail and email addys for both.
it was fun when i asked, "is there anything else i may do for you tonight?"
 |
heh..... I've gotten that a time or two already, once from a guest and once from a ta. They even warned us about that in training class. Told us not to worry, big fancy cruise line knows how to cover it's butt!