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LP and MS have to deal with the same problem as Amazon.com. They have a great online catalogue, makes recommendations to me , alerts me when things I want become available. But if I really want immediate gratification, I stop at my local Barns & Noble or Tower Records. But Amazon has decided that making theses services free brings in enough revenue to support it.
LP and MS could try a different model and charge a subscription for their catalogue service, but that may drive away more customers.
Another value add for MS, is they do stock certain items and will do their best to get limited edition merchadise that wouldn't necessarily be available from Disney - though in those circumstances Ebay becomes the competition.
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I would believe only in a God that knows how to Dance.
Friedrich Nietzsche
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