Soooo.... As you may remember, back in January we went with Verizon FioS for our cable and internet service. At that time, I called Charter to cancel our cable service. They were supposed to pick up the cable box. They never did.
Yesterday, we got a notice from Charter saying that we haven't been paying our bill, and that our service was about to be disconnected. WTF??
I called Charter customer (dis)service. They had no record of our cancellation request. they had a record that I called, but no request.
They magnanimously agreed to cancel our service as of today, but we would still have to pay the bill. "I don't think so", I said, and asked to speak to a supervisor. Spoke to the supervisor and got the same old song and dance. So I hung up. After a few minutes on the internet I had the number for Charter Communications corporate office in St Louis.
I couldn't get connected to the CEO's office, but I did get the voicemail of the CFO. His voicemail gave me an option to connect to someone who could help me with an unresolved customer service issue. "why, thank you!"
Within seconds, I was talking to Francie. Francie was nice. Francie was helpful. Francie was apologetic. Francie canceled my account effective 1/18/08. Francie told me that someone would be out tomorrow to pick up the box, and that i didn't owe them a dime. I think Francie is my new (platonic) girlfriend.
So, if anyone is having problems with Charter, call (314)965-0555, ask to be connected to Mr Fisher's office, pick the unresolved customer service issue choice, And maybe Francie will make you all happy and tingly too!
ETA: And now Bill and I are going to go have lunch at Arby's to celebrate my triumph over the corporate world!