[CoasterMatt]

I had a fun day at work today- My sales numbers have never been better, but I got a negative coaching because I haven't been using the Decision Tree system- a system that in theory would be great, if it didn't lag about 15-20 seconds behind every transaction. The manager even said "It's not that we think you're not upselling, but you have to use the decision tree".
I will use the decision tree, and I will continue to tell every guest that asks what's taking so long, exactly what's taking so long, and exactly who they need to see at Guest Relations so we can get back to the job of providing great guest service.