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Originally Posted by mousepod
Cherny, the guy I work with has a great technique for following up a particularly harsh dressing down: send an email to the person saying how good it was to talk to them on the phone about getting the situation resolved and how you are looking forward to the positive outcome that will undoubtedly result as a consequence of the conversation.
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Heh the only problem with that is that they COULDN'T get it resolved, which meant I had to scramble to get an extra project copied, signed and out the door within 20 minutes so that another attorney could file the thing that THEY were supposed to file up 70 miles to Lancaster this morning. By the time they were able to get back to me, there were NO more options about getting it resolved through them - the filing window had already closed (45 minutes prior). This was after multiple assurances, which turned out to be baldfaced lies.
I'm going to talk to my boss today about getting a new company for this service, we've been thinking about it anyway since they keep doing these big-time screw ups.
Quote:
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Originally Posted by Prudence
Clearly my brain hasn't shut off yet because it automatically attempted to assess your Rules of Professional Conduct and Code of Professionalism violations.
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Hahah except of course that I wasn't dealing with courts or clients, and I didn't do anything dishonest, untrustworthy, fraudulent, etc. Getting angry at someone isn't against the rules. And no, I don't want to sleep with the person on the other end of the phone, he didn't even sound cute and he didn't sound like he'd want to hire me
lmao
Kevy, I'm debating whether to say it or not, but that IS what I'd do... they clearly screwed up and deserved to be yelled at. It's more for my sake (i.e. to keep my side of the street clean) than for their benefit. We'll see. I have lots of stuff today before I'm even back at the office
