Quote:
Originally Posted by Moonliner
Not to play devils advocate here (oh who am I kidding, I live for that....) but do you really think that thing is accurate to your individual pizza and not just based on averages?
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Probably true but don't discount how important that can be to customer satisfaction.
In a previous job I worked on a Web site that had a huge data load on log in so sometimes it could take up to 10 seconds. The single update we did that improved customer satisfaction surveys was adding an animated gif to login that make it look like you were being told progress information.
It was completely dumb but people said it made them feel much more confident about what was happening.