|
I can deal with charging for drinks or a meal. I don't mind bringing my own or making plans around that fact. But, I have to bring luggage with me. As a result, this feels like petty nickel and diming and that never sits well. I also think it is a really bad move from a marketing perspective, unless their new tag line is: American, the Marge Schott of Airlines
Ticketmaster is the, well, MASTER, of nickel and diming and I will go to great lengths to avoid buying tickets through them if I can help it.
We recently had a fee structure discussion at my company. Many people are charging all sorts of surcharges (gas, after hours, extra animals, cleaning, etc.) in addition to a flat fee. I think that practice cheapens the quality of the service you are providing. I am a proponent of the charge being clear and upfront.
|