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Me being serious for a moment:
There are TONS of ridiculous 'concerns' from park guests every day. I've heard people complain about everything from "I didn't know the park was closing @ 6pm today and I'm going to Hawaii tomorrow", "All the rides look awful, especially Splash Mountain; it was gloomy", to "The Haunted Mansion & Pirates Of The Caribbean are both way too long. You need to make them shorter." So to some degree I can understand why written complaints are no longer accepted.
I feel bad for the CMs in City Hall cause now those park guests who would rather just write on paper what's bothering them will now be yelling @ the CMs and demanding that THEY do something about those guests concerns.
Esh!
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