Quote:
Originally Posted by innerSpaceman
The thing is ... the reasoning behind this is not to be rid of the admittedly absurd ton of STUPID complaints ... but to avoid trouble with lawsuits from suggestions that were so in synch with Disney's concept of good ideas that they were actually implemented.
I understand the analogy, then, to rejecting unsolicited scripts. But a simple disclaimer on the comment forms would accomplish just as much, without what I consider a guest relations nightmare of insisting a guest's verbal comment will somehow get to the right party to address or consider their concern.
The problem with a disclaimer, of course, is that it doesn't prevent lawsuits from being filed. Those suits can be gotten rid of quickly enough ... but not without paying lawyers to do it. I guess Disney feels that no written comment means less people will feel confident enough to file a suit absent the "evidence" of the "consulting" work they did for Disney when they suggested less salty popcorn.
But it's throwing out the baby with the bath water, imo. Returning mail sent to corporate headquarters if they so much as mention a Disney resort visit is disgusting. Most of the feedback may be garbage ... but to have a theme park and resort company whose policy is to refuse all written comment from paying customers seems pretty antithetical to the Disney (as in Walt) and Disney (as in land) philosopy of guest relations.
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But it's not Disney as in Walt, and it hasn't been since Frank Wells died. I doubt if it ever will be again. Having seen the bs that people claim so that they can get goodies ("I got wet on Splash Mountain and it ruined my day!") I think this is a wise move.
I also think it will make the job easier for the frontline CMs that have to handle complaint after complaint from people who were told to complain by a website or two. You know?
I do know that if I get oil on my shirt like I did one time from the tram, they'll still replace my shirt; that if my dad's seatbelt comes off in the middle of Indy again, even though it clicked shut properly when closed, they'll do something about that. Manhole covers? Not so much.
YMMV, imnho only.