[Isaac]

Ah, found it!

If a visitor absolutely insists on writing a letter, the Guest Relations CM's can give the park visitor the snail mail address for Disney's corporate legal office, and that's when the real fun begins. Assuming the park visitor actually takes the time to write a letter the old fashioned way and send it to Burbank, the letter is opened by hand and scanned by a small batallion of office drones in cubicles, and when the letter contains a phrase or sentence that mentions a visit to a Disney park, it is folded closed. Once closed, the visitors letter is attached to a form letter that politely informs the reader that this correspondence has been formally rejected by Disney for liability reasons and has been returned to the sender without further acknowledgement of the company.
The form letter and the visitor's original letter are then stuffed into a larger envelope, and the packet is returned to the sender via regular mail.

Okay, yeah, that IS complete crap!