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I think it MIGHT reduce stupid complaints to a small degree, but for the most part I think it'll be a wash in the complaint department. I still contend that the most obvious impetus is to reduce paperwork for City Hall staff. To me, it breaks down like this:
BEFORE: Tons of stupid complaints and a lot of filing of pieces of paper with stupid complaints on them, invalidating the point of paying for the pieces of paper and filing system.
AFTER: Tons of stupid complaints and no filing of pieces of paper with stupid complains on them.
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'He who receives an idea from me, receives instruction himself without lessening mine; as he who lights his taper at mine, receives light without darkening me.'
-TJ
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