Quote:
Originally Posted by Alex
And still the obvious solution, to me, is to take the paper and then just shred it.
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I agree, but...
The possible problem with that is a CM has to decide who's complaints are shreded and who's aren't. How do you write the SOPs for that? Wouldn't a "Frivolous Complaint" be subjective?
And if it gets out that after you complain Disney just shreds the complaints at the end of the day, then it will be a PR issue bigger than the one this new policy will generate. I mean, once Disney accepts the complaint form, is it not a legal document?