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Yes, it is.
Think on the Disney money scale. It's vast. To expect them to run a more complicated operation than the library could manage is, I believe, perfectly reasonable.
To expect them to err on the side of guest satisfaction, as the library policy does, is pretty reasonable, I'd say, for a company named Disney ... perhaps less so for a company named ExxonMobil.
Yep, Disney has set itself up for a pretty high level of guest service, and has set itself with the money and resources to accomplish it.
I like it when they do, and don't when they don't. that simple.
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