GD, where are you getting the notion that the system at Disneyland is "bogged down?" That the pipeline was clogged with managers transcribing guest complaints to paper? Huh?
Where are you getting any of this stuff, and what makes you think this type of thing has anything to do with the Disney policy change ... which I'll say again ... according to Al's piece ... is for compensation liability issues.
Am i missing something in that article? In another article? I believe this whole business about ceasing intake because they were overwhelmed is merely assumption.
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