[Ghoulish Delight]

Oh, I know I don't have any inside info. I'm going on pure speculation and observation.

I've usually heard the system referred to as the "Guest Compliment" system. Which I've always assumed indicated the purpose for which it's designed. And I've seen too many other corporate systems that people try to use for purposes for which they were not designed do nothing but frustrate the people who designed the system AND the people who are now using it for something else. Suddenly, the people whose job it is to handle the system are doing something they never signed up for and things break down. The attitudes I've seen from the CM's I've heard refer to it, and from the guests that I've seen use it (including myself) just remind me a whole lot of attitudes I've seen before. On top of that, I've seen plenty a frustrated user of such a system try anything to get someone who has the right authority to shut it down. And that would include pointing out weird legal loopholes that it just might be exposing you to because they know that'll get the attention of people with influence. So it's possible for both my version AND Al's version to be equally true. Legal considerations being the official corporate reason, day-to-day frustration of the users being why the system was being scrutinized to begin with.