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When I got my HD-TIVO, Time Warner had to send out an installer to put in the cable cards. I was originally annoyed - I figured I could just go and pick them up myself - but in the end I was happy that the friendly technician was there to troubleshoot the installation with me.
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"Give the public everything you can give them, keep the place as clean as you can keep it, keep it friendly" - Walt Disney
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