Good customer service! It's really a great feeling to get it.
Over the weekend we went off roading out in the Calico mountains. Very fun.
http://www.youtube.com/watch?v=3FqkG14sJVc
Near the end of our journey, the rack on the back broke. One of the welds failed and the whole thing bent down dramatically. We unloaded - took it off - and tried to figure out how to get the rack and the ice chest back home with a back seat full of kids.
It was impossible and we regretfully had to abandon them in the desert. As my we take the pack it in - pack it out pretty seriously, this was a Bad Thing. There was an event the next day so I was pretty sure someone would get the ice chest but leaving the bent metal pieces that no one would want was no good. Especially considering Brian's participation in the Calico Clean Up days where they got rid of all that sort of stuff.
So we took lots of photos and email the company not really expecting much but hopefull they would be helpful in some way. It was only a year old and we couldn't afford to replace it -you woudln't believe how expensive off roading accessories can be! (it was a christmas gift to us the first time around.)
They responded today saying they would replace it for us. I'm thrilled! A company that stands behind their products!
So - Warrior Products has my loyalty and I must let everyone know.
