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The McDonald's down the street uses the two-window system. First Window (which is only visible by camera from where you use the speaker) takes orders and money. The Second Window puts together your meal and hands it to you.
So, let me get this straight. Their genius idea is to outsource only the first part of the First Window Operator's job...to take your order.
So now, who's going to take your money? The person at the First Window? That would now mean the company has hired TWO people (one off-site and one on) to perform what the original First Window Person did before: take orders and give change.
OR, are they going to shut down all the First Windows and now require that the Second Window Operator not only put together your order and hand it to you, but also make change? In that scenario, the company has just fired one person (First Window Operator) who performed two functions and replaced them with a one-function person while increasing the work for the Second Window Operator.
Somehow I know this will all end in tears.
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An artist is someone who produces things that people don't need to have but that he, for some reason, thinks it would be a good idea to give them." - Andy Warhol
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