Lounge of Tomorrow - View Single Post - They Sat in the Plane at the Gate for Seven Hours...

Snowflake · 08-12-2009, 03:02 PM

I've been lucky but my worst was LAX, called United and checked the flight status before leaving hotel and heading to drop off rental car and head to ticketing/check in for the red-eye. Get to the check in, flight is NOT on the board. Get to the person behind the counter and am told, your flight was cancelled due to weather (um no weather is not an issue) so we can't book you until tomorrow morning and we can't comp you a hotel or anything. Uh, not on your life, I make a stink and get a voucher for a hotel (in BURBANK) and a transport. Go to the shuttle stop and wait, and wait and wait. No shuttle and the United staff are running from angry passengers, shuttle finally arrives, by now, 1:30, we board the bus, and then we get stuck in traffic, for 2 hours. Get to the hotel, call, no flights from Burbank or anywhere else (it's mid-August) and basically shower, email friends East not to pick me up and put on my old clothes since my checkable luggage is where? LAX. Back on the bus to LAX at 5 for a 8:30 flight on American, we get there in 20 minutes, no sleep I'm cranky and drinking ventis from Starbucks to stay awake. American treated us like royalty and the flight home was great. Never flown United since.

Second United was a flight from SF to DC, sat on the tarmac for 3 hours due to a faulty loo on the flight. Can't take off til fixed, can't fix for some reason. Finally get going, flight attendant insists all is well and our connecting flights in Atlanta will be waiting. I know, dream on. We offload in Atlanta and I gotta give Delta snaps, they had dozens of staff people lined up late at night, vouchers/buses and comps for hotel/shuttle and food for our missed flights. Next morning, more comp food, and a nice flight to DC.

08-12-2009, 03:02 PM	#8
Snowflake lost in the fog Join Date: Jul 2005 Location: San Francisco Posts: 7,831	I've been lucky but my worst was LAX, called United and checked the flight status before leaving hotel and heading to drop off rental car and head to ticketing/check in for the red-eye. Get to the check in, flight is NOT on the board. Get to the person behind the counter and am told, your flight was cancelled due to weather (um no weather is not an issue) so we can't book you until tomorrow morning and we can't comp you a hotel or anything. Uh, not on your life, I make a stink and get a voucher for a hotel (in BURBANK) and a transport. Go to the shuttle stop and wait, and wait and wait. No shuttle and the United staff are running from angry passengers, shuttle finally arrives, by now, 1:30, we board the bus, and then we get stuck in traffic, for 2 hours. Get to the hotel, call, no flights from Burbank or anywhere else (it's mid-August) and basically shower, email friends East not to pick me up and put on my old clothes since my checkable luggage is where? LAX. Back on the bus to LAX at 5 for a 8:30 flight on American, we get there in 20 minutes, no sleep I'm cranky and drinking ventis from Starbucks to stay awake. American treated us like royalty and the flight home was great. Never flown United since. Second United was a flight from SF to DC, sat on the tarmac for 3 hours due to a faulty loo on the flight. Can't take off til fixed, can't fix for some reason. Finally get going, flight attendant insists all is well and our connecting flights in Atlanta will be waiting. I know, dream on. We offload in Atlanta and I gotta give Delta snaps, they had dozens of staff people lined up late at night, vouchers/buses and comps for hotel/shuttle and food for our missed flights. Next morning, more comp food, and a nice flight to DC.
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