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For me, the social grace aspect is not a big concern. I'm not one who feels compelled to start every call with "Hello. How are you?" when I don't know the person on the other end of the line. I'm perfectly content with a simple "hi" or "hello" then tell me what you need. I answer dozens of calls a day and by the time my shift is over, I've had more than my fill of people asking me how I am when they don't actually care. (nor should they care)
It bugs me because I don't know if the conversation is really over. Sometimes I need to say something else and they wind up hanging up on me. Other times we just sit there like silent idiots. It's customary for the support provider (me) to wait for the caller to hang up first. So I need to hear them hang up before I end the call.
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